Telindus network infrastructure support services

Although the ICT network is one of the most valuable business enabling assets any organisation owns, it is often only noticed when things go wrong!

Ours is a world of rapidly changing business structures and ways of working. This is driving an increase in business demand for network performance, functionality and availability, requiring multiple technologies from multiple equipment vendors and other suppliers. As a result, most organisations have highly complex, multi-vendor, multi-technology networks supporting a vast array of different applications and traffic types.

The breadth and depth of skills required to develop and support your ICT network is daunting, and the resource required to manage multiple supplier relationships, and ensure effective interoperability and communication is considerable.

Telindus can help. We provide a holistic solution, delivering the service levels required by your business colleagues, and removing the headache of managing a complex matrix of support activities.

We offer three levels of network infrastructure support service, based upon our tried and tested operational model for the delivery of a single, seamless support service incorporating multiple vendors and technologies.

Availability
Delivering the ultimate in peace of mind, Telindus provides your network as a service and guarantees availability: of an application; of connectivity; or on another service basis. The service level is defined and agreed based on business and commercial needs, and Telindus designs, manages and supports your network to meet it.

Restore
This is the highest level of service possible without transferring accountability for the network. Telindus guarantees to restore normal service after failure of the supported network within the service level agreed, to minimise any adverse impact on your business.

Response
Provides a guaranteed arrival time to site, and resolution of the Incident on a ‘best endeavours’ basis. Response can provide especially good value as a parts-only service.

Each of these service levels are built using service components into recommended configurations, selected by Telindus to deliver well balanced service offerings designed to add value to your business. The ability for you to add or remove components enables us to provide a service that is bespoke to your needs, without the cost or complexity a bespoke service normally requires.