Customer Support
Customer Support
The Service Management Centre (SMC) marks a significant advance in Telindus UK's strategic development: the SMC provides the foundation for our future managed service and outsourcing propositions. Located in a purpose-built management centre at our Odiham head office, the SMC offers customers an extended 24x7 incident management service and a single point of contact for reporting, progressing and resolving faults and other network incidents.
Telindus has invested in an enhanced team of dedicated staff and more streamlined processes to ensure that customer incidents are handled more effectively, according to ITIL best practice. This allows Telindus to professionally manage a much wider range of service offerings rather than just its traditional support services.
Telindus customers with service contracts > please refer to your contract copy for contact details and keep your contract reference number close to you for identification and call logging by the operator.
Telindus customers without service contracts > please call the appropriate number as listed below.
| Phone: | +44 (0) 1256 709 000 |
| Fax: | +44 (0) 1256 709 020 |
| E-mail: | support@telindus.co.uk |
With a strong European and footprint, solid experience and know-how, local knowledge and support, Telindus has the ability to offer customised service level agreements (SLAs) to international customers. The addition of the International Remote Operations Centre (iROC) in Paris also strengthens our service capabilities.
